Zingly
Zingly Inc.
Zingly Inc. is a technology startup founded in 2021 that developed an AI-powered Collaborative Customer Experience (CCX) platform. The company aims to replace traditional, inefficient customer service models like call centers and basic chatbots with a unified, persistent digital space for communication. This approach is designed to reduce customer frustration and improve a business's ability to handle acquisition, onboarding, and service.
Products & Team
Collaborative Customer Experience (CCX) Platform
Zingly's flagship offering is a no-code/low-code platform that integrates generative AI, digital messaging, and telephony into a unified solution. It provides a single, collaborative environment for all customer-business interactions, designed to integrate with existing technology stacks like CRM and contact center systems to enhance their capabilities.
The platform addresses widespread customer frustration with disjointed service experiences by creating a single, continuous conversation. For businesses, this improves efficiency, reduces operational costs, and turns service interactions into opportunities for revenue generation and increased loyalty.
The platform addresses common customer pain points like having to repeat information to different agents, long wait times, and impersonal chatbot interactions. For businesses, it solves the high cost and inefficiency of traditional contact centers and the challenge of maintaining context in customer conversations.