CallMiner
CallMiner, Inc.
CallMiner, Inc. is a prominent provider of AI-driven conversation intelligence software that enables organizations to analyze and gain insights from customer interactions across various communication channels. Founded in 2002 and based in Waltham, Massachusetts, the company aims to enhance customer experience through sophisticated analytics tools.
Products & Team
CallMiner Conversation Analytics Platform
The CallMiner Conversation Analytics Platform is a comprehensive tool that leverages AI and machine learning technologies to analyze customer interactions across voice and text mediums. It helps organizations obtain deep insights into customer sentiment, agent performance, and recurring operational challenges.
The platform addresses the challenge of manually reviewing customer interactions by automating the analysis process, thus saving time and uncovering insights that can drive business growth and operational improvements.
CallMiner addresses customer experience challenges, regulatory compliance, agent performance enhancement, and the need for operational efficiency in managing customer interactions.