3CLogic Total Cloud
Cloud contact center platform
An enterprise-grade cloud contact center platform delivering inbound, outbound and blended voice on a distributed AWS-hosted architecture, integrated directly into the customer's CRM or service management system.
- Voice AI Agents and Multimodal AI Agents
- Agent Optimization (CTI) embedded in the CRM interface
- Real-Time Transcription
- Speech Analytics and AI Coaching
- Intelligent Interactions (IVR), SMS engagement and secure payment processing
- Virtual Telephony Application Grid (V-TAG) distributed architecture on AWS
Built for
Enterprise customer service, IT service desk and HR help desk organizations running ServiceNow, SAP, Salesforce or Microsoft Teams