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Companies

BackOps-ai

AI automation for logistics claims and issue resolution

Raised to date

$35.5M

of $35.5M offered across 2 Form D filings

Investors
4
Last filed
Mar 16, 2026

About

Backops is a startup that provides an AI-native operating system for supply chains. The company's platform automates complex logistics workflows by integrating artificial intelligence with a client's existing technology stacks, communication channels, and systems. It is designed to handle tasks such as claims filing, issue resolution, and complex data processing to reduce manual effort.

Backops distinguishes itself by using agentic automation to handle messy, real-world edge cases that are often ignored by other automation tools. Its platform offers a no-code interface, allowing for frictionless AI adoption without the need for backend engineers, and it unifies fragmented systems to enable proactive issue resolution.

Funding

May 2025NovMay 2026
Now

$27.5M round, first sold Jan 2026: $27.5M sold

  • EquityFiled Mar 16, 2026Form D
    $27.5M/ $27.5M
  • EquityFiled Jun 30, 2025Form D
    $8M/ $8M

Product

Backops AI Automation Platform (Relay & AI Process Center)

AI Automation Platform

The core offering is an AI automation platform composed of two main components. The AI Process Center records employee workflows, identifies inefficiencies, and helps convert them into automated processes. Relay is the agentic automation engine that actively monitors communications like emails and support tickets, detects operational issues, and automates resolutions such as filing carrier claims or initiating reshipments.

  • No-code interface with plain-text commands
  • Seamless integration with ERP systems, vendor portals, and communication tools
  • Automates claims, order status checks, reshipments, quotes, and invoices

Built for

The company targets large enterprises in the automotive, retail, grocery, pharmaceutical, manufacturing, and machinery sectors.

People on file