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Companies

AI Software

AI agents that resolve support requests across channels

Raised to date

$174.8M

across 2 Form D filings

Investors
242
Last filed
Jul 31, 2026

About

Capacity is a St. Louis-based enterprise AI company whose unified CX automation platform deploys AI agents across chat, voice, SMS, email, and web to automatically resolve customer support requests. A shared AI knowledge orchestration layer keeps answers consistent across channels, while agent-assist tools provide live transcription, sentiment analysis, and conversation suggestions to human agents. The company was founded in 2017 by David Karandish and Chris Sims (previously founders of Answers Corp.) and has grown through acquisitions including Textel and UK-based YouCanBookMe.

A single AI knowledge orchestration layer powering agents, agent assist, analytics, and outbound campaigns across every support channel, aimed at a human-plus-AI hybrid model rather than full automation replacement.

Funding

$174.1M round, first sold Jul 2025$174.1M soldJul 2025Jan 2026Jul
Now
  • EquityFiled Jul 31, 2026Form D
    $703K/ no target
  • EquityFiled Jul 24, 2026Form D/A
    $174.1M/ $174.1M

Product

Capacity

Customer experience automation platform

A unified CX automation platform with AI agents for chat, voice, SMS, email, and web, backed by a knowledge orchestration layer, agent-assist tooling, and conversation analytics.

  • AI agents across chat, voice, SMS, email, and web
  • AI knowledge orchestration layer with automatic propagation of updates
  • Real-time agent assistance: transcription, sentiment analysis, suggestions

Built for

Mid-market and enterprise support organizations with roughly 50-500+ agents in healthcare, retail, financial services, and insurance

People on file