Skip to content
Companies

Asapp

Contact center AI that handles and assists customer calls

Raised to date

$24.1M

of $24.1M offered across 1 Form D filing

Investors
56
Last filed
May 7, 2026

About

ASAPP is a New York-based artificial intelligence company that builds an agentic Customer Experience Platform (CXP) for enterprise contact centers. Its software combines autonomous AI agents, human agent assistance, and interaction analytics across voice and digital channels, and integrates with a company's existing contact center and back-end systems rather than replacing them. ASAPP was founded in 2014-2015 by Gustavo Sapoznik and sells into regulated, high-volume industries including airlines, insurance, financial services, telecom, and healthcare. Publicly named customers include American Airlines, JetBlue, and Dish.

An AI-native customer experience platform whose GenerativeAgent autonomously resolves customer issues while a Human-in-the-Loop (HILA) workflow lets human experts supervise and intervene, with testing, simulation, observability, and governance controls built in for regulated enterprises.

Funding

  • DebtFiled May 7, 2026Form D
    $24.1M/ $24.1M

Product

ASAPP Customer Experience Platform (CXP)

Customer experience / contact center software

A unified, AI-native platform that brings a contact center's tools, data, and teams together to resolve customer issues across voice and digital channels, orchestrating AI agents alongside human agents and enterprise systems.

  • Agentic AI agents that listen, reason, and act on customer requests
  • Human-in-the-Loop (HILA) workflow for human oversight of AI agents
  • Voice and digital channel support with natural conversation

Built for

Large enterprises running high-volume contact centers in regulated industries — travel and hospitality, insurance, financial services, retail, telecommunications, utilities, and healthcare

People on file