Solidroad
Customer experience quality assurance softwareAn AI quality assurance and coaching platform that reviews 100% of a support team's customer interactions across channels and generates targeted training from what it finds.
- Automated review of 100% of interactions across phone, live chat, email and video
- Custom scorecards encoding a company's own quality standards
- AI-generated role-play simulations for agent training
- Performance analytics and benchmarking across teams and regions