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Companies

Solidroad

AI review and coaching for customer support agents

Raised to date

$32M

of $35M offered across 1 Form D filing

Still open
$3M
Investors
43
Last filed
Mar 31, 2026

About

Solidroad is an AI-native quality assurance and training platform for enterprise customer experience teams. Its software reviews customer conversations across phone, chat, email and video, grades them against a company's own scorecards, and turns the findings into simulated coaching sessions for support agents. The company also evaluates the quality of AI agents handling customer support alongside human reps. Founded in 2023 by former Intercom employees and a Y Combinator W25 company, it raised a $25 million Series A led by Hedosophia in April 2026.

Unifies QA and agent training in one system - every interaction is scored, and the gaps found in scoring are turned directly into AI-driven role-play simulations - and applies the same evaluation to AI agents as to human ones.

Funding

  • EquityFiled Mar 31, 2026Form D
    $32M/ $35M

Product

Solidroad

Customer experience quality assurance software

An AI quality assurance and coaching platform that reviews 100% of a support team's customer interactions across channels and generates targeted training from what it finds.

  • Automated review of 100% of interactions across phone, live chat, email and video
  • Custom scorecards encoding a company's own quality standards
  • AI-generated role-play simulations for agent training

Built for

Enterprise and high-growth customer experience organizations running large multi-channel support operations, including brands such as Ryanair, OURA and ActiveCampaign

People on file